Privacy Policy

This Privacy Policy explains how TAP TAP MARKET collects, uses, shares and protects your personal data when you use ttmarkett.com or the Market section of the TT Express app (together, the "Platform").

TAP TAP MARKET is operated by TAP TAP CHINA Ltd ("we", "us", "our"), registered in Rwanda (company code 147590677). We are the data controller for the personal data described here. We process personal data in line with Law N° 058/2021 of 13/10/2021 relating to the Protection of Personal Data and Privacy, supervised by the National Cyber Security Authority (NCSA).

TAP TAP CHINA Ltd also operates TAP TAP EXPRESS (taptapexpres.com), which delivers TAP TAP MARKET orders.

1. What we collect

Shops that sell on the Platform also give us business and contact details, and bank or mobile money details for their payouts. Advertisers give us their contact details and ad material.

2. How we use it

• To create and run your account
• To take, process, deliver and track your orders
• To take payments and wallet top-ups, and to process refunds
• To send you messages about your orders, payments and refunds — by email, in your notifications on the Platform, and by browser notification if you allow it
• To tell you when a product you asked about is back in stock
• To answer support requests and handle complaints
• To detect and prevent fraud, and to keep the Platform and accounts secure
• To meet our legal, tax and accounting obligations
• To improve the Platform

We do not make decisions about you based solely on automated processing.

3. Legal basis

We process your data because it is needed to perform our contract with you (your account and orders), to meet our legal obligations (tax, accounting, lawful requests from authorities), for our legitimate interests (preventing fraud, securing and improving the Platform), or with your consent (for example, browser notifications, which you can switch off at any time in your browser settings).

4. Who we share it with

• TAP TAP EXPRESS — our sister service, which delivers your orders: your name, phone number, delivery address and the order details needed to deliver it. If you shop through the TT Express app, TAP TAP EXPRESS shares your name, phone number and email address with us to create your TAP TAP MARKET account.
• Shops — when you buy a Vendor product, the shop receives the order details it needs to prepare it.
• Payment partners — mobile money operators (MTN, Airtel) and our payment gateway (Paypack), to process payments and refunds.
• Service providers who work for us — our hosting provider (Hostinger), email delivery, an IP-location service used for our security logs, and the content networks that deliver parts of our website (such as scripts and icons). They may use your data only to provide their service to us.
• Authorities — regulators, tax authorities, courts or police, where Rwandan law requires it.

We do not sell your personal data, and we do not share it with anyone for their own advertising.

5. Where your data is stored

Our servers are hosted by Hostinger in the European Union (Lithuania), and some service providers may process data in other countries. We only use providers that protect personal data, and we transfer personal data outside Rwanda only in the ways Law N° 058/2021 allows.

6. How we protect it

• Traffic between your browser and our servers is encrypted (HTTPS).
• Passwords are stored only as irreversible hashes.
• Staff can only see the data their role needs, and important actions are logged.

No system is completely secure. If a personal data breach puts you at risk, we will tell you and the NCSA as the law requires.

7. How long we keep it

• Account details — while your account is open.
• Orders, payments, refunds and wallet transactions — for as long as Rwandan tax and accounting law requires, even after your account is closed.
• Support messages and reviews — while needed to handle complaints and disputes.
• Security logs — for as long as needed to protect the Platform.

When we no longer need data, we delete or anonymise it.

8. Deleting your account

Email taptapchinaa@gmail.com from the email address on your account and ask us to delete it. We remove your name, contact details, addresses and password, and keep only the order and payment records the law requires, without your contact details. If your wallet still holds money, tell us a mobile money number and we will refund it.

If you use TAP TAP MARKET through the TT Express app, deleting your TT Express account does not delete your TAP TAP MARKET account — ask us to delete it as well.

9. Your rights

Under Rwandan law you have the right to:

• know how your data is used
• get a copy of the data we hold about you, including in a portable format
• have inaccurate data corrected
• have your data deleted
• object to, or ask us to restrict, some processing
• not be subject to a decision based solely on automated processing
• designate an heir to your personal data
• complain to the National Cyber Security Authority (NCSA)

To use any of these rights, email taptapchinaa@gmail.com. We may ask you to confirm your identity first.

10. Cookies and similar technologies

We use only the cookies the website needs to work:

We do not use advertising or tracking cookies. Some pages load fonts, icons and scripts from content networks (such as jsDelivr and Cloudflare), which receive your IP address when they deliver them. You can block cookies in your browser, but then you won't be able to sign in or check out.

11. Children

The Platform is for people aged 18 and over. We do not knowingly collect data from children, and we delete it if we learn that we have.

12. Links to other websites

The Platform links to other websites, such as social media pages and our partners' sites. Their own privacy policies apply there.

13. Changes to this policy

We may update this policy. The date at the top of this page shows when it last changed, and we tell you directly about important changes where we can.

14. Contact us

• Email: taptapchinaa@gmail.com
• Phone: +250789495503
• WhatsApp: +250789495503
• Address: TAP TAP CHINA Ltd, KK 36 Ave, Gatenga, Kicukiro, Kigali, Rwanda

You can also contact Rwanda's National Cyber Security Authority (NCSA), the supervisory authority for data protection.