Delivery Policy

This Delivery Policy explains how orders from TAP TAP MARKET (ttmarkett.com and the Market section of the TT Express app) reach you. TAP TAP MARKET is operated by TAP TAP CHINA Ltd. It is part of our Terms and Conditions.

1. Who delivers, and where

Orders are delivered by riders of TAP TAP EXPRESS, our sister delivery service, within Kigali, Rwanda. If we can't deliver to your address, you'll be told at checkout.

Your order is handed to TAP TAP EXPRESS once it is paid in full and ready.

2. Delivery options

3. Delivery fees

• The delivery fee depends on the products, the shops they come from, your delivery zone and the option you choose. The checkout page always shows the full delivery fee before you pay.
• Large items may add an oversize handling fee per item, shown as its own line at checkout. There may also be a limit on how many large items one order can contain — the cart and checkout tell you if you go over it.

4. Delivery times

Delivery times are estimates, not guarantees. They can be affected by traffic, weather, how quickly a shop prepares the order, how many riders are available, and the distance to your address.

5. Tracking your order

Your order page shows each step — paid, being prepared, picked up, delivered — and you get notifications as it moves. The rider may call you on the phone number on your order.

6. Receiving your order

• Make sure your address and phone number are correct and that someone can receive the order.
• Check the items when they arrive. If something is damaged or wrong, you can refuse that item and tell the rider, then contact Support (see our Refund Policy).

7. When a delivery fails

A delivery can fail if we can't reach you, your phone is off, the address is wrong or can't be found, or the order is refused without a valid reason. We will contact you to arrange a new delivery, which may cost an extra delivery fee. If a delivery fails because of us or the rider, a new delivery is free, or you get a refund (see our Refund Policy).

8. Contact us

• Email: taptapchinaa@gmail.com
• Phone: +250789495503
• WhatsApp: +250789495503